Bring Your Brand to Life with Shippo’s Professional Plan

Sky-high consumer expectations are prompting businesses to think deeply about tracking notifications, returns, “unboxing,” and more—all to create a delightful customer experience well after a purchase has been made. Unfortunately for many online businesses, it’s hard to devote precious time and resources to improving the post-purchase experience. But, the alternative—unhappy customers and missed revenue opportunities—isn’t…

How to Find a Mentor—The Right Way

Across industries, departments, and demographics, mentorship plays a critical role in the success of a person’s career. For example, while millennials are well-known for job hopping and switching careers, the ones that plan to stay with their employer for more than five years are twice as likely to have a mentor (68%) than not (32%).…

The Return Policy Template for E-commerce Businesses

When you draft your e-commerce return policy, you want to make sure it is fair for customers, won’t hurt your bottom line, and is comprehensive enough to cover all potential scenarios. With all that to keep in mind, it’s no surprise that drafting your return policy can feel downright daunting. That’s why we created the…

3 Unique Ways to Offer Free Shipping

As an e-commerce business owner, you could do everything right—craft the perfect, personalized product, price it competitively, and provide customer-friendly support—but unless you offer free shipping, your customers will be hard-pressed to click “purchase”. In survey after survey, consumers demand free shipping. Nine out of 10 people said free shipping was the No. 1 incentive…

5 Ways to Use Shipping to Win Over Customers

Shipping can strongly impact a consumer’s purchasing decision. In fact, 61 percent of online shoppers will abandon their cart due to high extra costs like shipping. In addition to the surprise price tag of shipping, consumers are on the lookout for other aspects of order fulfillment before they click “purchase”. For example, they also want…

Prevent Online Returns With Product Images and Videos

Online returns are a major pain point for e-commerce sellers. It’s not uncommon to see return rates of 30 percent or more for merchandise that’s bought online. And unless you’re promoting a “Try Before You Buy” policy, you likely want to get your return rate as low as possible to avoid unhappy customers and missed sales. Driving down your return…

How to Negotiate Shipping Rates with FedEx or UPS

If you’re a high-volume shipper, it’s important to know how to negotiate shipping rates with FedEx or UPS to get the best possible pricing you can for your packages. With a bit of preparation and an understanding of the FedEx vs. UPS vs. USPS shipping rates, you can make room for yourself at the negotiating table.…

Get Started Today for Free!

Kick the tires on the best-in-class shipping platform with a free Shippo account.