Across industries, departments, and demographics, mentorship plays a critical role in the success of a person’s career. For example, while millennials are well-known for job hopping and switching careers, the ones that plan to stay with their employer for more than five years are twice as likely to have a mentor (68%) than not (32%).…

As an e-commerce business owner, you could do everything right—craft the perfect, personalized product, price it competitively, and provide customer-friendly support—but unless you offer free shipping, your customers will be hard-pressed to click “purchase”. In survey after survey, consumers demand free shipping. Nine out of 10 people said free shipping was the No. 1 incentive…

We’re committed to removing the friction from shipping for our customers. This month, we launched a bunch of exciting new features and updates, and we look forward to continuing to focus on developing solutions that help our customers ship hassle-free. Here’s a recap of the key features launched earlier this month, plus a few new…

Online returns are a major pain point for e-commerce sellers. It’s not uncommon to see return rates of 30 percent or more for merchandise that’s bought online. And unless you’re promoting a “Try Before You Buy” policy, you likely want to get your return rate as low as possible to avoid unhappy customers and missed sales. Driving down your return…

When we started Shippo four years ago, we wanted to achieve a simple goal: make it easy for any business to ship packages. This goal was inspired by our own challenges starting and running an e-commerce store. Over the last few years, we’ve learned that shipping is defining customer decisions at checkout—and reshaping e-commerce itself.…