E-books and Whitepapers

This 2021 report features shipping and fulfillment benchmark data, trends, and insights to help merchants understand how their businesses line up with industry norms across the full e-commerce journey.

Our annual report dives deep into e-commerce shipping processes, including how businesses are faring amid the COVID-19 pandemic, what to expect this holiday selling season, and whether merchants are keeping up with sky-high consumer expectations.

We’re diving deep into every facet of creating an online business to make it easy for you to get started and scale quickly. From choosing a product to creating shipping labels and processing returns, we leave no stone unturned in the e-commerce process.

To help ease the burden of building and growing an online business, we analyzed how e-commerce websites and online advertising are performing, how much businesses are spending on shipping, and the rate of returns.

We surveyed growing e-commerce merchants along with their customers to better understand how merchants are living up to growing customer expectations around free shipping, returns, next and same-day delivery, and more

See the shipping performance of online retailers across all industry categories. The report analyzes global sales data from more than 35,000 customers on our platform.

Smart retailers will lean on different carriers for different package needs, but if you're only using one - the process typically becomes a cumbersome, multi-step approach to shipping.

This e-book will take you through every aspect of e-commerce shipping, including how to set up your shipping process and determine the best shipping rates for your business, so you can fulfill orders and exceed customer expectations.

See how e-commerce platforms are integrating with Shippo via OAuth to provide a native experience for customers.

See how fast-growing marketplaces can better use their data to control and optimize their operations.

Learn best practices and important questions to consider for your Kickstarter or Indiegogo crowdfunding campaigns.

Find out how to gain a competitive advantage over the competition with a streamlined returns process.

Our annual survey to find what shoppers want when it comes to shipping and measure efforts by SMBs to offer free shipping, returns, as well as same and next-day delivery.

Our annual survey to find out what buyers want from shipping, what businesses are offering, and where there are opportunities to better align the two.

Our annual survey to find out what buyers want from shipping, what businesses are offering, and where there are opportunities to better align the two.

Tips to provide customers with an experience that will keep them coming back for more.

The holidays are mission critical for e-commerce businesses. Here are our tips for preparing your business to take advantage of the surge in shoppers.