E-books and Whitepapers

Dive into the latest survey data and trends for the shipping and e-commerce industry to help your business thrive.

E-books

2022 E-commerce Returns & Exchanges Report: What Consumers Want

Our 2022 E-commerce Returns & Exchanges Report shares a wealth of consumer insights, helping you win and keep more customers by delivering the returns and exchanges experience they want.
E-books

2021 State of Shipping Report

From seasonal trends to fulfillment norms, our 2021 report highlights how today’s merchants are navigating e-commerce shipping.
E-books

The BCFM Post-Purchase Playbook

Prep for your best Black Friday Cyber Monday yet with tips and tricks to build a buyer's journey that will turn casual shoppers into loyal customers.
E-books

How to Prep for Peak Season Shipping: The Ultimate Checklist for E-Commerce Merchants

From building a carrier strategy to addressing returns, How to Prep for Peak Season Shipping covers all your holiday fulfillment needs.
E-books

2021 E-Commerce Shipping & Fulfillment Benchmarks Report

This 2021 report features shipping and fulfillment benchmark data, trends, and insights to help merchants understand how their businesses line up with industry norms across the full e-commerce journey.
E-books

2020 State of Shipping Report

Our annual report dives deep into e-commerce shipping processes, including how businesses are faring amid the COVID-19 pandemic, what to expect this holiday selling season, and whether merchants are keeping up with sky-high consumer expectations.
E-books

How to Fix an Inefficient Shipping Strategy: Become a Multi-carrier Shipper

Smart retailers will lean on different carriers for different package needs, but if you're only using one - the process typically becomes a cumbersome, multi-step approach to shipping.
E-books

2020 Benchmarks Report

To help ease the burden of building and growing an online business, we analyzed how e-commerce websites and online advertising are performing, how much businesses are spending on shipping, and the rate of returns.
E-books

The Online Selling Handbook

We’re diving deep into every facet of creating an online business to make it easy for you to get started and scale quickly. From choosing a product to creating shipping labels and processing returns, we leave no stone unturned in the e-commerce process.
E-books

2019 Shipping Benchmarks Report

See the shipping performance of online retailers across all industry categories. The report analyzes global sales data from more than 35,000 customers on our platform.
E-books

2019 State of Shipping Report

We surveyed growing e-commerce merchants along with their customers to better understand how merchants are living up to growing customer expectations around free shipping, returns, next and same-day delivery, and more
E-books

The Ultimate E-commerce Shipping E-book

This e-book will take you through every aspect of e-commerce shipping, including how to set up your shipping process and determine the best shipping rates for your business, so you can fulfill orders and exceed customer expectations.
E-books

How to Master Your Shipping & Operations in Time for the Holidays

The holidays are mission critical for e-commerce businesses. Here are our tips for preparing your business to take advantage of the surge in shoppers.
E-books

2018 State of Shipping Report

Our annual survey to find what shoppers want when it comes to shipping and measure efforts by SMBs to offer free shipping, returns, as well as same and next-day delivery.
E-books

Shipping for E-commerce Marketplaces

See how fast-growing marketplaces can better use their data to control and optimize their operations.
E-books

Getting Shipping Right for Crowdfunding Companies

Learn best practices and important questions to consider for your Kickstarter or Indiegogo crowdfunding campaigns.
E-books

Optimizing E-commerce Returns

Find out how to gain a competitive advantage over the competition with a streamlined returns process.
E-books

The Most Important Time to Engage with Customers

Tips to provide customers with an experience that will keep them coming back for more.
E-books

Your Secret Weapon in the E-commerce Platform Wars

See how e-commerce platforms are integrating with Shippo via OAuth to provide a native experience for customers.
E-books

2017 State of Shipping Report

Our annual survey to find out what buyers want from shipping, what businesses are offering, and where there are opportunities to better align the two.
E-books

2016 State of Shipping Report

Our annual survey to find out what buyers want from shipping, what businesses are offering, and where there are opportunities to better align the two.

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