E-books and Whitepapers

Gain a further understanding of how your business compares to current industry benchmarks. We provide data, trends, and insights on the most relevant topics in e-commerce and shipping.

Our 2022 E-commerce Returns & Exchanges Report shares a wealth of consumer insights, helping you win and keep more customers by delivering the returns and exchanges experience they want.

From seasonal trends to fulfillment norms, our 2021 report highlights how today’s merchants are navigating e-commerce shipping.

Prep for your best Black Friday Cyber Monday yet with tips and tricks to build a buyer's journey that will turn casual shoppers into loyal customers.

From building a carrier strategy to addressing returns, How to Prep for Peak Season Shipping covers all your holiday fulfillment needs.

This 2021 report features shipping and fulfillment benchmark data, trends, and insights to help merchants understand how their businesses line up with industry norms across the full e-commerce journey.

Our annual report dives deep into e-commerce shipping processes, including how businesses are faring amid the COVID-19 pandemic, what to expect this holiday selling season, and whether merchants are keeping up with sky-high consumer expectations.

Smart retailers will lean on different carriers for different package needs, but if you're only using one - the process typically becomes a cumbersome, multi-step approach to shipping.

To help ease the burden of building and growing an online business, we analyzed how e-commerce websites and online advertising are performing, how much businesses are spending on shipping, and the rate of returns.

We’re diving deep into every facet of creating an online business to make it easy for you to get started and scale quickly. From choosing a product to creating shipping labels and processing returns, we leave no stone unturned in the e-commerce process.

See the shipping performance of online retailers across all industry categories. The report analyzes global sales data from more than 35,000 customers on our platform.

We surveyed growing e-commerce merchants along with their customers to better understand how merchants are living up to growing customer expectations around free shipping, returns, next and same-day delivery, and more

This e-book will take you through every aspect of e-commerce shipping, including how to set up your shipping process and determine the best shipping rates for your business, so you can fulfill orders and exceed customer expectations.

The holidays are mission critical for e-commerce businesses. Here are our tips for preparing your business to take advantage of the surge in shoppers.

Our annual survey to find what shoppers want when it comes to shipping and measure efforts by SMBs to offer free shipping, returns, as well as same and next-day delivery.

See how fast-growing marketplaces can better use their data to control and optimize their operations.

Learn best practices and important questions to consider for your Kickstarter or Indiegogo crowdfunding campaigns.

Find out how to gain a competitive advantage over the competition with a streamlined returns process.

Tips to provide customers with an experience that will keep them coming back for more.

See how e-commerce platforms are integrating with Shippo via OAuth to provide a native experience for customers.

Our annual survey to find out what buyers want from shipping, what businesses are offering, and where there are opportunities to better align the two.

Our annual survey to find out what buyers want from shipping, what businesses are offering, and where there are opportunities to better align the two.