E-books and Whitepapers

From seasonal trends to fulfillment norms, our 2021 report highlights how today’s merchants are navigating e-commerce shipping.

Gain a further understanding of how your business compares to current industry benchmarks. We provide data, trends, and insights on the most relevant topics in e-commerce and shipping.

We recently surveyed over 2,000 e-commerce merchants and consumers for our 6th annual State of Shipping Report. Download this report to learn how you can get creative with shipping and other strategies to satisfy customers’ evolving expectations.

Our 2022 E-commerce Returns & Exchanges Report shares a wealth of consumer insights, helping you win and keep more customers by delivering the returns and exchanges experience they want.

From building a carrier strategy to addressing returns, How to Prep for Peak Season Shipping covers all your 2022 holiday fulfillment needs.

From building a carrier strategy to addressing returns, How to Prep for Peak Season Shipping covers all your holiday fulfillment needs.

This 2021 report features shipping and fulfillment benchmark data, trends, and insights to help merchants understand how their businesses line up with industry norms across the full e-commerce journey.

Our annual report dives deep into e-commerce shipping processes, including how businesses are faring amid the COVID-19 pandemic, what to expect this holiday selling season, and whether merchants are keeping up with sky-high consumer expectations.

This playbook talks about how to improve your shipping to provide an exceptional post-purchase experience to foster customer retention.

We’re diving deep into every facet of creating an online business to make it easy for you to get started and scale quickly. From choosing a product to creating shipping labels and processing returns, we leave no stone unturned in the e-commerce process.

Smart retailers will lean on different carriers for different package needs, but if you're only using one - the process typically becomes a cumbersome, multi-step approach to shipping.

To help ease the burden of building and growing an online business, we analyzed how e-commerce websites and online advertising are performing, how much businesses are spending on shipping, and the rate of returns.

We looked at data from over 2,000 commerce businesses and macro-economic trends to find out what the current industry benchmarks are. Find out how your business compares by downloading the report today!

Prep for your best Black Friday Cyber Monday yet with tips and tricks to build a buyer's journey that will turn casual shoppers into loyal customers.

See how fast-growing marketplaces can better use their data to control and optimize their operations.

Learn best practices and important questions to consider for your Kickstarter or Indiegogo crowdfunding campaigns.

Find out how to gain a competitive advantage over the competition with a streamlined returns process.

Tips to provide customers with an experience that will keep them coming back for more.

See how e-commerce platforms are integrating with Shippo via OAuth to provide a native experience for customers.