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Shippo Snippets: Shipping to a P.O. box presents a range of benefits and drawbacks for merchants and consumers alike P.O. boxes can often be managed online USPS’s MTC SA service can provide P.O. box users with an actual street address From convenience to cost, carrier specifications, security, pri...

How to Send a Prepaid Return Shipping Label via USPS

According to a UPS report, 34 percent of customers want to see a prepaid return shipping label in the box.  Putting the shipping label in the box makes it much easier for customers to return the item, since they don’t have to figure out how to create a shipping label in order to mail back…

Brand Matters: How You Can Stand Out and Beat the Competition

So you have an e-commerce business. You’re passionate about your product, excited to get it to your customers and grow your business. But, like so many merchants in 2020, you’re wary of intense competition. Almost anything a consumer could possibly want is available at the tap of a finge...

Using Packaging to Boost Your Brand and Gain a Competitive Advantage

Shippo Snippets: Keeping your brand packaging design consistent with your marketing efforts will help your customers become familiar with your product so they can easily identify it in the future Ultimately, your customer should be able to “read” your shipping packaging at just a mere glance The...
Shippo Updates | November 15, 2018

Most SMBs Offer Free Shipping, But Few Offer Fast

In its third annual survey, Shippo looks at how consumer expectations are changing around shipping in the age of Amazon—and whether retailers are meeting, not meeting, or exceeding these expectations. The report offers opportunities to better align the SMBs who ship with the customers they sell to.

While smaller players in online retail are increasingly well positioned to compete with Amazon on free shipping, challenges such as shipping costs and gaps in customer communications still remain. Additionally, just 1 percent of small and mid-sized e-commerce businesses offer same or next-day delivery.

This has set off a race in the shipping industry: established shipping carriers are creating new services for small retailers, while shipping startups aiming to address the same market are growing in numbers.

Key takeaways from the 2018 State of Shipping report

  • Free shipping: Two-thirds of small and medium-sized retailers offer some type of free shipping.
  • Returns: The percentage of online retailers that offer free returns increased by 10 percent over the previous year.
  • Same and next-day delivery: While 15 percent of shoppers want same or next-day delivery, according to the survey, just one percent of online retailers we surveyed are offering it.
  • Shipping costs: More than 75 percent of retailers say shipping costs are their biggest challenge for their business, a 7 percent increase from the year before.

 

Download the Full Report

Helen Phung Director of PR at Shippo

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