Successful retailers and marketplaces look at shipping as an essential operation that touches all parts of the business – utilizing shipping to drive sales, build brand, and gain customer loyalty. For ecommerce, shipping can no longer to thought of as a backroom operation and cost center. Join us for the first ever Shippo Summit: Shipping as a Competitive Advantage.
The goal of the Shippo Summit is to help retailers, marketplaces, and platforms understand how shipping can be utilized to help them tie together online data with physical operations.
The keynote presentation for the summit: Finding the Competitive Advantage, will be delivered by Mike Comstock a former executive of DHL Worldwide Express and a partner at Ursa Major Associates, LLC, a strategy consulting firm specializing in express, postal and logistics business transformation. He will be speaking about the following:
Ecommerce retailers are finding themselves between “a rock and a hard place” when competing in today’s market. Fast pace growth driven by more online shoppers and online channels, increased customer expectations for fast and free shipping plus increasing carrier rates all add up to a daunting task to compete. Yet within this environment, we will show approaches to find success by using fulfillment and shipping as a competitive advantage.
The summit will cover topics including marketing, returns, shipping data, warehouses, internationalization with guest speakers from Snapfulfil, World First, and Stitch. Here’s are a few session highlights:
Shipping as Part of the Marketing Mix
Shipping is the #1 concern for customers at checkout. In this talk, we will share different tactics ecommerce businesses can use to leverage the power of shipping to drive sales, decrease cart abandonment, increase order value and more.
Returns as a Competitive Advantage
Up to 30% of online purchases are returned compared to only 8% of those purchase in retail. However, when it comes to creating a seamless ecommerce experience, returns are often neglected. In this talk, we will go over different strategies for handling returns with high customer satisfaction, without breaking the bank.
Optimizing Warehouse Operations
Creating an optimized warehouse layout and operational flow will makes a huge difference in scaling fulfillment efficiency. Having had over 35 years of warehouse management experience throughout Europe and America, Snapfulfil will be discussing best warehouse organization practices.
Going Global Explained
Building an international shipping operation is vastly different from domestic shipping. In this talk, we team up with our partner World First to discuss the details you need to become a global brand.
Throughout the day, Shippo’s product, engineering, and customer success teams will also be available for one-on-one conversations. It’s an opportunity to get specific help, training, and provide feedback for Shippo.
Shippo is a multi-carrier API and web app that helps retailers, marketplaces and platforms connect to a global network of carriers. Businesses use Shippo to get real-time rates, print labels, automate international paperwork, track packages and facilitate returns. Shippo provides the tools to help businesses succeed through shipping.