E-Commerce Shipping

2017 State of Shipping

Tue 12 Dec 2017
By Shippo

2017 State of Shipping Report

It’s a perpetual battle for online retailers to keep their margins and customer satisfaction levels high as they compete with the Amazon effect. Amazon has set consumer expectations for free (and oftentimes, fast) shipping; customers also expect a delightful and streamlined experience when they purchase something online.

To help businesses better understand where to invest their time and efforts, we surveyed small and medium-sized online retailers in the United States to find out how they are responding to a new set of expectations around “fast and free” shipping.

Here are some of the key findings of the survey:

Download the 2017 State of Shipping Report

Shippo is a multi-carrier API and web app that helps retailers, marketplaces and platforms connect to a global network of carriers. Businesses use Shippo to get real-time rates, print labels, automate international paperwork, track packages and facilitate returns. Shippo provides the tools to help businesses succeed through shipping.
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