Shipping to P.O. Boxes: Is it a No? Or Is it a Go?

Shippo Snippets: Shipping to a P.O. box presents a range of benefits and drawbacks for merchants and consumers alike P.O. boxes can often be managed online USPS’s MTC SA service can provide P.O. box users with an actual street address From convenience to cost, carrier specifications, security, pri...

How to Send a Prepaid Return Shipping Label via USPS

According to a UPS report, 34 percent of customers want to see a prepaid return shipping label in the box.  Putting the shipping label in the box makes it much easier for customers to return the item, since they don’t have to figure out how to create a shipping label in order to mail back…

Brand Matters: How You Can Stand Out and Beat the Competition

So you have an e-commerce business. You’re passionate about your product, excited to get it to your customers and grow your business. But, like so many merchants in 2020, you’re wary of intense competition. Almost anything a consumer could possibly want is available at the tap of a finge...

Using Packaging to Boost Your Brand and Gain a Competitive Advantage

Shippo Snippets: Keeping your brand packaging design consistent with your marketing efforts will help your customers become familiar with your product so they can easily identify it in the future Ultimately, your customer should be able to “read” your shipping packaging at just a mere glance The...
All Things Shipping | December 1, 2016

eCommerce State of Shipping

By Shippo

2016 State of Shipping

Free shipping, same-day delivery, weekend deliveries – they’re all the buzz in 2016 ecommerce. While it’s important not to blindly follow Amazon to set your shipping policies, it’s also important to get a good pulse of your customers and their expectations.

What do shoppers really care about? What are other businesses offering? And where should you focus on next year?

To help businesses better understand where to invest their time and efforts, we recently conducted a survey of consumers and ecommerce merchants in the United States to ask those questions.

Here are just some of the key findings from the survey:

There are a lot of opportunities for merchants to narrow the gap between what their buyers want and what they’re offering.  Leveraging these opportunities can not only stop shipping from eating into margins, but use it to drive sales and improve customer experience.

Download the 2016 eCommerce Shipping Survey


Shippo is a multi-carrier API and web app that helps retailers, marketplaces and platforms connect to a global network of carriers. Businesses use Shippo to get real-time rates, print labels, automate international paperwork, track packages and facilitate returns. Shippo provides the tools to help businesses succeed through shipping.

Get Started Today for Free

Everything you need for professional-grade shipping + deep discounts from top carriers.
Sign Up Free