E-Commerce Shipping

2016 eCommerce State of Shipping

Thu 01 Dec 2016
By Shippo

2016 State of Shipping

Free shipping, same-day delivery, weekend deliveries - they’re all the buzz in 2016 ecommerce. While it’s important not to blindly follow Amazon to set your shipping policies, it’s also important to get a good pulse of your customers and their expectations. 

What do shoppers really care about? What are other businesses offering? And where should you focus on next year?

To help businesses better understand where to invest their time and efforts, we recently conducted a survey of consumers and ecommerce merchants in the United States to ask those questions.

Here are just some of the key findings from the survey:

There are a lot of opportunities for merchants to narrow the gap between what their buyers want and what they’re offering.  Leveraging these opportunities can not only stop shipping from eating into margins, but use it to drive sales and improve customer experience. 

Download the 2016 eCommerce Shipping Survey

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