What's new in Shippo Intelligence: From dashboards to AI-powered insights that save time and money

Shipping costs are getting harder to predict.

You might see costs spike without a clear reason. Or delivery times shift depending on the region or carrier. When that happens, most teams end up digging through reports to figure out what changed.

Most teams already have the data. The hard part is knowing what to do with it.

As Shippo CEO Laura Behrens Wu recently shared:

“Everyone has dashboards and access to data. But today, humans still have to sift through that data to understand how to make better decisions.”

That gap between data and decision-making is where most teams get stuck. And it’s exactly what Shippo Intelligence is designed to solve.

When we first launched it, the goal was visibility. It gave teams a way to understand their shipping costs and delivery performance in one place, without stitching together multiple tools.

Now we’re taking the next step forward.

Shippo Intelligence moves beyond dashboards to AI-powered insights and recommendations, so you can understand what changed, why it happened, and what to do next.

For example:

• If shipments to a specific region are consistently arriving late, you can shift volume to a regional carrier or add a regional fulfillment center.
  
• If certain days of the week consistently lead to better on-time delivery, you can adjust your fulfillment schedule to match.
  
• If failed deliveries start to increase, you can trace the issue back to things like address quality or carrier performance and fix it early.
• ...and more!

What's new

Get an overview of what's new from Jourdan Elam, Director of Account Management at Shippo, in the video abover keep reading to see what’s new.

AI-powered insights that turn data into decisions

The biggest update in this release is a new weekly insights digest.

Each week, Shippo Intelligence surfaces what changed across your shipping operations and points to what’s likely driving those changes.

This replaces a lot of the manual work teams typically do to figure out what’s going on. Instead of pulling reports and piecing this together manually, you get a clear read on what changed and what actions to take.

You can also provide feedback directly in the digest to personalize the insights and recommendations you receive, so Shippo Intelligence surfaces what’s most relevant to your operations.

Weekly insights are available for Shippo Intelligence customers printing at least 100 labels per week.

Deeper visibility into shipping costs

Shipping invoices don’t always tell the full story. Surcharges, adjustments, and billing corrections often show up after shipments are delivered, which makes it hard to understand what actually changed and why costs are moving.

Shippo Intelligence now gives you a clearer breakdown of those cost drivers, so you can quickly see what’s behind unexpected increases.

Surcharge and positive adjustment breakdowns

You can view surcharges and positive adjustments by carrier, service level, and reason, making it easier to understand where costs are coming from and where you may be recovering spend.

This makes it much faster to audit invoices, spot patterns, and take action before small issues turn into larger cost problems.

More flexible filtering to isolate issues

When something changes, it usually isn’t happening everywhere at once. It’s tied to a specific route, carrier, or region.

With enhanced filtering and deeper drill-downs across dashboards, you can narrow in on what’s actually driving the change instead of scanning across your entire operation. You can filter by carrier account, origin, and destination to quickly isolate where costs or performance are shifting.

Interactive maps to spot patterns faster

Some problems are hard to see in tables. Maps make those patterns obvious.

With interactive maps, you can look at shipment volume, spend, and delivery performance by region and quickly spot where things are breaking down.

You can view performance at both the state level and across metro regions.

That makes it easier to identify where delays are happening, where costs are higher than expected, and where to focus next.

Shipping intelligence, built into your workflow

Shippo Intelligence is built directly into the Shippo API portal and runs on the shipping data you already have.

There’s no additional setup or separate tools to manage. You can go from spotting an issue to taking action in the same place you already work.

With these updates, Shippo Intelligence helps you move faster and make better decisions by:

• Understanding what’s driving your shipping costs
  
• Catching delivery issues earlier
  
• Identifying patterns across regions and carriers
  
• Taking action before those issues impact customers or margins

Check out Shippo Intelligence in the API portal
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