Introducing Shippo Intelligence

Turning data into clarity, and clarity into action

For more than a decade, Shippo has helped businesses navigate the complexities of shipping. We’ve seen what drives costs up, what keeps deliveries on time, and what separates efficient operations from the rest. With millions of shipments processed every month and deep partnerships across major carriers, we understand the patterns and pressure points that shape modern logistics.

That experience, and the data behind it, gives Shippo a unique ability to help merchants see their shipping in a new way.

Every shipment generates valuable data points: cost, transit time, delivery outcome, and carrier performance. But until now, that data lived in too many places—carrier portals, spreadsheets, and invoices that never quite matched up.

Shippo Intelligence changes that. It brings all your shipping data together in one place, giving you the clarity to see what’s happening, the control to stay ahead of problems, and the confidence to act in real time.

Why we built Shippo Intelligence

Our API customers told us the same thing: “We’re flying blind.”

Even the most sophisticated teams sometimes lacked clear answers to fundamental questions:

• Why did our costs go up this month?
• Which carrier is driving delays?
• Are we actually being billed what we were quoted?

When we launched our Beta version, dozens of customers validated that pain. They wanted faster visibility, cleaner data, and a simpler way to turn shipping data into decisions.

That’s why we built Shippo Intelligence—to give you a clear, detailed picture of your shipping costs and performance, all inside the API portal. As Gabe Martini, Shippo’s Director of Product, put it: “Shippo Intelligence closes the gap between data and action—delivering visibility that helps brands reduce costs, improve delivery performance, and align their teams around a single source of truth.”

From data to decision

Each dashboard in Shippo Intelligence is designed to answer a question and then point you to an action and answer. This isn’t just a reporting tool. It’s an operational advantage.

‍

For many more metrics to look out for, check out our guide 12 metrics you can’t afford to ignore this peak season—and how to act on them with Shippo Intelligence. 

Three ways Shippo Intelligence changes the way you ship

1. See your true costs and make smarter shipping decisions

The Spend Dashboard shows you exactly what you were quoted, what you were billed, and where the difference came from. It’s the only analytics tool in shipping that shows rated and invoiced spend in one place.

‍

Spot hidden surcharges, adjustments, and refunds. Audit your invoices without manual reconciliation. And finally understand where your shipping dollars are really going.

“We’re screenshotting these reports and sharing them in weekly leadership updates.” — leading digital sports platform 

What you’ll see

• Total invoice amount
• Spend sorted by Labels purchased, Refunds, Surcharges, and Positive adjustments.
• Rated price vs. Invoiced amounts side-by-side
• Surcharge breakdowns by carrier and service

2. Stay ahead of delays and delivery issues

The Labels Dashboard tracks label volume, carrier service level mix, and rate trends across daily, weekly, or monthly views. Spot spikes early, plan staffing accordingly, and adjust routing or fulfillment decisions in real time.

What you’ll see

• Total label volume (minus refunds)
• Total and average rated label price
• Carrier and service level mix
• Volume trends over time

3. Act in real time

Spot slowdowns and spend trends before they impact performance or margins. The Shipments Dashboard helps you track carrier reliability, average transit times, and delivery outcomes in real time. Filter by carrier, service level, or shipping zone to identify slowdowns early and shift volume before they affect customers.

“Seeing the performance of a carrier through the Shipments view has been great for validating reliability and getting a clear, data-driven picture of carrier performance.” - Tynan Dutson, eCommerce Operations manager @ Al’s Sporting Goods 

When every day of lead time matters, this level of visibility turns reactive firefighting into proactive decision-making.

What you’ll see

• In-transit shipments (% of on-time, late, and delayed shipments)
• Delivery status (successfully and unsuccessfully delivered shipments)
• Performance (average transit-time)

No setup, no integration 

Most analytics tools require external integrations or long setup. Shippo Intelligence doesn’t.

It’s built directly into the Shippo API portal, powered by the shipping data you already generate. You get instant insights with zero lift, and clean, exportable reports that you can share with finance, ops, and support teams to use immediately.

What’s next

Shippo Intelligence is the foundation of a much bigger vision: to evolve from reporting what happened to helping merchants plan what comes next.

We’re building toward trend analysis, benchmarking, and predictive insights that help you plan and act before changes hit.

Get started today

Shippo Intelligence is available now for all API customers on Pro and Premier plans.
If you’re already on one of those plans, simply log into the Shippo API portal with your existing Shippo credentials and navigate to Intelligence in the sidebar.
👉 Try Shippo Intelligence now

If you’re not on a Pro or Premier plan yet, reach out to our team to get access.

👉 Get access  

‍