E-Commerce Shipping

Five Most Important Metrics for Monitoring Supply Partner Performance

By Guest Author , Tue 05 Sep 2017

DSCO supply partner metrics

Recently, a client of ours faced a dilemma.

Each time one of their suppliers received a customer order they would send back a carrier tracking code within five minutes, showing that the item had been shipped.

While our client knew this was a nearly impossible turnaround time, there was no way for them to make sure that the supplier had not in fact shipped the order.

The problem was that their metrics were off. 

They were asking their supplier for a short average time-to-ship but were in fact measuring shipping code creation times. This incentivised their supplier to create shipping codes as soon as possible in order to meet compliance requirements and avoid penalties.

By giving our client real carrier acknowledgment data from our integration with Shippo, we were able to solve this problem and facilitate a good discussion between them and their supplier.

Their dilemma, however, raises the issue of proper metrics for measuring partnership performance and insuring that the customer experience is not impacted by cancelled, late, or inaccurate shipments.

To shed some light on this I’ll discuss the five most important metrics that we at Dsco use to rate supplier performance.

 

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E-Commerce Shipping

How to Implement 1-Click Ordering like Amazon

By Mikhail Ledvich , Mon 28 Aug 2017

Amazon Product Page Screenshot

It's easy to forget what ecommerce checkout was like 20 years ago. Multiple steps, hidden surcharges and lack of visibility into when orders would ship was the normal experience. So when Amazon came out with its 1-Click checkout experience, while widely ridiculed for the patent, it began the evolution towards transparency and customer focus in the checkout experience.  

With Amazon’s 1-Click patent expiring in September, it can be tempting to rush out and build the same functionality for your store. Allowing customers to make purchases directly from the product page, bypassing the checkout flow, is a clear way to decrease cart abandonment and increase purchases.  If you are looking to add 1-Click purchase functionality to your own store, there are three key considerations to evaluate when determining the potential of this new feature and maximizing its effectiveness.

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Announcements

Expanding Our Shipment Tracking Network

By Shippo , Tue 25 Jul 2017

Shippo carriers

We are excited to announce that we now support shipment tracking for 22 new carriers in our global network of shipping carriers. Businesses can now connect to more carriers around the world to get shipment tracking updates for shipments.

Our mission at Shippo is to help businesses succeed through shipping.  Access to shipment tracking data is vital across all business operations. Many companies build incredible applications on top of the shipping data that we provide them. 

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