E-Commerce Tips & Tricks

What Makes a Great Customer Experience? We Asked 3 Business Leaders

By Laura Behrens Wu , Mon 16 Apr 2018

What Makes a Great Customer Experience? We asked 3 business leaders

In today’s e-commerce world, the customer is not just king. The customer is everything. It’s important to build an experience that will not only attract customers, but also bring them back time and again. So, what makes a great customer experience? 

I'd like to put the spotlight on several female leaders (and Shippo users) who are making strides in their business by staying focused on the most important thing of all: their customers. 

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E-Commerce Shipping

E-commerce Returns 101: How to Offer Free Shipping & More

By Linda Yuan , Fri 13 Apr 2018

E-commerce Returns 101: How to Offer Free Shipping

E-commerce returns are too big to hide under the rug anymore. In fact, retail returns were valued at $400 billion in 2017. And according to return management software company ReturnMagic, 89 percent of consumers have returned an online purchase in the last three years. Smart online retailers are not only paying attention to their return policy but also using it to entice new and repeat sales.

So, how can you boost your e-commerce returns policy to keep customers coming back? Here are three key strategies to offer customers a seamless online returns experience. 

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E-Commerce Shipping

DHL vs. FedEx vs. UPS vs. USPS—2018 International Shipping Rates Comparison

By Peter Schwartz , Wed 11 Apr 2018

2018 International Shipping Rates Comparison - DHL vs. FedEx vs. UPS vs. USPS

Our rate master Peter Schwartz is back to compare select DHL vs. FedEx vs. UPS vs. USPS international shipping services.

Expanding into international markets can make a big difference in your bottom line. In fact, global SMBs attributed 26 percent of their revenue growth to international sales. To help you ship overseas with confidence and ease, let’s take a look at the major carriers’ international shipping rates.

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