SHIPPERGUIDE: AI-native TMS. Plans, procures, executes, and settles freight across all modes. AI agents run the repetitive operational work. The user's role shifts from operating the system to supervising it.
OPENDOCK: Dock, gate, and yard management platform. Digitizes how freight enters and exits facilities. Carrier self-service scheduling, gate automation, and real-time yard visibility: 4,500+ warehouses and 230,000+ carriers on the network. The Opendock MCP Connector makes the platform machine-callable: any AI agent, TMS, or ERP can book, query, and manage appointments through a standard protocol, no custom build required.
LOADSMART AI: The execution layer. Six specialized agents (see below) run freight tasks end to end, then write outcomes back to the customer's system of record. Auto-resolves 80%+ and compounds over time.
FREIGHT EXPERTS: In-house logistics specialists who handle the complex 20% that needs human judgment. This is what makes 100% outcomes delivery possible. Customers choose whether exceptions route to Loadsmart's experts or back to their own team.
MANAGED TRANSPORTATION: End-to-end transportation management as a service, powered by the Loadsmart Platform. Acts as an extension of the shipper's team. Forward-deployed engineers available.
BROKERAGE: Technology-enabled freight brokerage. 100,000+ vetted carriers. Runs on the same platform, backed by the same intelligence.
Loadsmart just launched parcel shipping inside ShipperGuide, and Shippo is the engine behind it. Shippers who already run truckload and LTL on the platform can now rate shop, and USPS side by side, bring their own negotiated carrier contracts, buy labels, and track packages without opening a second system. It's a good example of what the grey-label model looks like in practice: the partner owns the experience, we keep the carriers working underneath. See how it works →
Manual RFPs built on Excel and email can take two weeks or more per lane and can't keep pace with market volatility. ShipperGuide runs mini-bids on demand and benchmarks results against live spot and contract rates — a Fortune 500 auto manufacturer cut its bid cycle 86% (two weeks to two days) and saved 35% per lane. For shippers pairing parcel automation with freight, this closes the gap between "instant parcel rates" and "instant TL/LTL rates."
Why it matters: Shippers juggling multiple modes often quote each separately, missing cheaper options. ShipperGuide unifies TL, LTL, and PTL quoting in one platform — General Insulation achieved 18% LTL savings in 7 months by comparing modes instantly instead of defaulting to habit. This mirrors the rate-shopping value Shippo delivers for parcel, extended to heavier freight.
Why it matters: A small, static carrier list limits negotiating leverage and coverage. ShipperGuide's marketplace and benchmarking tools make it easy to onboard and vet new carriers — Athletic Brewing expanded to 30+ carriers and brokers without adding headcount, and Red Gold grew from 3 to 24 LTL providers.
Why it matters: Without live market data, shippers negotiate blind. ShipperGuide pulls in FreightWaves SONAR and other market sources so teams can see instantly whether a rate is fair — Cabot Creamery saved $1M in freight costs in year one, including $5K saved by one dispatcher on day one using spot benchmarking.
Why it matters: When shipment status lives in scattered emails and calls, teams react instead of preventing problems. ShipperGuide flags and escalates exceptions automatically and shares live tracking — Scotts Miracle-Gro eliminated the "phone-and-email status chase" and gave corporate and customer service teams shared visibility.
Why it matters: Growth-stage and seasonal shippers often throw headcount at volume spikes. Automated tendering and self-service scheduling let existing teams absorb more volume — Scotts Miracle-Gro cut seasonal dispatch hires up to 50%, and Ethnix Group grew freight volume 10-15% with no added headcount.