Don’t say “bye-bye” to your customers after they click “buy”. Customers are waiting to hear from you after they make a purchase – is my order fulfilled, did it ship, is it going to arrive on time? Right after the purchase is the best time to engage with your customers. Providing them with an unique and personalized experience is a fantastic way to build loyalty and increase repeat purchases.
“Top performing companies create a “renewable resource” of loyal customers. By the end of 3 years, almost 60% of their revenue is generated by repeat purchases.”
The tool that you need to create a memorable post-purchase experience for your customers is likely already in your toolbox: shipment tracking information.
Download our whitepaper: The most important time to engage with your customers to explore case studies and examples of how to use shipping data within each business operations to build customer loyalty, decrease support overhead, and increase sales.