As we hit the final stretch of 2020, one thing’s for sure—this has been a year unlike any other. For businesses of all sizes, finding ways to be flexible, resourceful, and efficient during these unprecedented times has been, and will continue to be, a challenge.
The COVID-19 pandemic has impacted everything from carrier delivery times to sales, marketing, and supply chain operations. And now, e-commerce businesses are getting ready for what looks to be an extended holiday selling season, as over one-third of consumers have stated that they’ll do more of their holiday shopping online than in years prior.
To get a clearer picture of how businesses have been rising to the challenges, we conducted a survey of small- and medium-sized U.S. e-commerce companies—as well as consumers—to gather and share further insights as we navigate the current landscape together.
Here’s a sample of some of our findings:
- Carrier confidence is strong starting off Q4: 69 percent of merchants report they’re somewhat or very confident that the carriers will keep up with demand this holiday season.
- A total of 57.6 percent of shoppers said their online shopping has either slightly or significantly increased during the COVID-19 pandemic.
- 67.4 percent of businesses find shipping to be 15 percent or less of their average order value.
- 50 percent of consumers say that the COVID-19 pandemic has not affected their holiday budgets
Download a copy now of our fifth-annual State of Shipping Report for key insights and data to help set you up for success this holiday season and beyond.