2020 State Of Shipping Report

If we were a fly on the wall in 2020, the VP debates wouldn't be our first choice. Instead, we'd want an inside look at how other small businesses are running their operations surrounded by unprecedented uncertainty. 

The COVID-19 pandemic has impacted delivery times, sales, and supply chains. Businesses are gearing up for what's expected to be a longer holiday selling season with more than one-third of consumers saying they'll do more holiday shopping online than in previous years. 

While we can't magically turn into a fly, we can survey our customers -- small and medium-sized e-commerce U.S. businesses -- to get an inside look into their operations. 


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57.6% of shoppers said their online shopping has either slightly or significantly increased during the COVID-19 pandemic

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Carrier confidence is strong starting off in Q4: 69% of SMBs report they're somewhat or very confident that carriers will keep up with demand this holiday season 

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67.4% of businesses find shipping to be 15% or less of their average order value

Key Takeaways: 

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State of Shipping 2020