Frequently Asked Questions
Take a look at the most commonly asked questions regarding our product plans.
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Of course, you can cancel or change your account at any time. If you upgrade your account, you’ll be billed the prorated amount for the remainder of the month. Downgrades go into effect at the end of your billing cycle, so you’ll be able to access features of the higher plan until then. To cancel or change your account, reach out to customer support at email@example.com.
No, there are no hidden fees. You’ll either pay the per label (if applicable) or subscription fee, plus the cost of postage and insurance.
By default, Shippo offers discounted rates for USPS, UPS, and DHL Express without any setup required. Customers that use these rates will avoid all monthly or per-label service fees.
You’re welcome to add your own account for any of the 55+ other carriers that Shippo supports, and will be charged the monthly or per-label service fee to do so.