Background
When Gui Groscos isn’t running Dadgood—a Slack-based community for ambitious dads redefining what it means to lead at home and at work—he’s often sending out Dadgood hats and gear to members across the U.S.
As a small business owner, Gui relies on Shippo to stay organized, compare rates, and streamline fulfillment. And when it comes to personal shipments, he sticks with the same trusted platform he uses for his business.
Challenge: A valuable purchase gone wrong
Earlier this year, Gui bought a pricey Harley part through Facebook Marketplace. The seller packaged it securely, sent photos, and shipped promptly, using a discounted shipping label that Gui purchased through Shippo and had emailed over for convenience.
Somewhere along the way, the box was mishandled, and by the time it arrived, the part was ruined. To make matters worse, the seller stopped responding, leaving Gui out the full cost.
Solution: Shipping protection that came through
Because he’d added Shippo Total Protection, shipping protection powered by Cover Genius (XCover) when buying the label, Gui was able to file a claim immediately.
The process was quick and easy: he filed the claim online, his claim was approved early the next morning, and the reimbursement hit his account within minutes.
“I reached out to a few people at Cover Genius, and they helped get my claim approved. I got the email at 6:30 a.m., and by 7:05 a.m., the money was in my Venmo.”
That seamless experience reinforced why protection isn’t just for lost or stolen packages. It’s essential when the unexpected happens.
With Shippo Total Protection, you get reimbursed for a package's total order value, shipping label, return shipping (for damaged packages), and re-shipping costs.
Get startedResults: Peace of mind that pays off
What could have been a frustrating loss turned into proof that reliable coverage can make a real impact.
For Gui, it wasn’t just about recovering the cost. It was about the confidence that comes from knowing he’s covered, whether shipping business orders or personal packages.
Now, he continues to rely on Shippo for Dadgood shipments, knowing that if something goes wrong, there’s a trusted partner to help make it right.