Sky-high consumer expectations are prompting businesses to think deeply about tracking notifications, returns, “unboxing,” and more—all to create a delightful customer experience well after a purchase has been made.
Unfortunately for many online businesses, it’s hard to devote precious time and resources to improving the post-purchase experience. But, the alternative—unhappy customers and missed revenue opportunities—isn’t something that retailers can take sitting down.
That’s why we created Shippo: to not only remove the friction from shipping for e-commerce businesses but also to make shipping a value add that helps win over consumers again and again.
Our new Professional plan allows you to up-level your shipping process, providing the experience that customers demand, all while saving time and money on your fulfillment process.
Here’s a breakdown of the key features of the Professional plan.
Tracking pages are some of the most-read communications you can have with customers. In fact, emails that include a link to the order tracking page have two times the click rate than order confirmation emails without them.
Take advantage of this prime real estate by personalizing your tracking pages for the goals of your business:
- Build trust through brand consistency. Add your logo and branding to develop brand recognition and encourage trust in the quality of your brand’s experience.
- Continue the conversation on social. Add links to your social profiles to stay connected to customers.
- Inspire repeat customers. Add a special promo code and image to drive more sales.
Branded Email Notifications
Confirmation emails are your customers’ gateway to tracking pages. In fact, shipping confirmation emails are opened 1.5 times on average. Don’t let this engagement go to waste. Instead, leverage these clicks to build a deeper relationship with your customer.
With our Professional plan, you can add your logo, change the sender’s email address, and personalize the email subject line.
Custom Packing Slips
Professional plan users can now add branding elements to their packing slip, such as their logo or customized text. Print labels and packing slips in various sizes and formats from a simple drop-down menu.
Invite other users via email to a shared Shippo account using their own identifiable information. That way, your teammates can compare rates and generate labels for the same batch of orders without sharing login and password information. Our Professional plan holders can create up to three user logins.
Other great benefits that our customers love:
- Discounted rates for USPS, DHL, and more
- Ability to connect to up to 50+ carriers at once
- Additional discounts available to annual plan holders
- Access to our web app plus unlimited calls via our API
- Unlimited integrations with e-commerce platforms, marketplaces, etc.
- Shipping analytics to help you understand your shipping costs
- Access to our shipping support experts via chat and email
Our Professional plan scales to always support your shipping needs today, and as your business continues to grow tomorrow. Take our Professional plan for a test drive with a 30-day free trial!
Visit the settings tab in the Shippo web app to sign up for the free trial and add your branding.
Shippo is a multi-carrier API and web app that helps retailers, marketplaces and platforms connect to a global network of carriers. Businesses use Shippo to get real-time rates, print labels, automate international paperwork, track packages and facilitate returns. Shippo provides the tools to help businesses succeed through shipping.